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booking 5
booking To book a property, simply search for your desired destination, select a property, choose your dates, and click "Book Now". You will need to create an account or login to complete the booking.
booking To book a property, simply search for your desired destination, select a property, choose your dates, and click "Book Now". You will need to create an account or login to complete the booking.
booking Yes, you can cancel your booking. The cancellation policy varies by property. Please check the property's cancellation policy before booking. Free cancellation is available for most properties up to 24-48 hours before check-in.
booking Yes, you can cancel your booking. The cancellation policy varies by property. Please check the property's cancellation policy before booking.
booking If a property is not available for your selected dates, we will show you alternative properties that match your criteria. You can also adjust your dates or filters to find available options.
payment 5
payment We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Mobile Money (M-Pesa, Airtel Money, MTN MoMo), Airtm, and Wise.
payment We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Mobile Money (M-Pesa, Airtel Money, MTN MoMo), Airtm, and Wise.
payment Yes, all payments are processed through secure, encrypted gateways (Stripe and PayPal). We never store your credit card information on our servers.
payment Yes, all payments are processed through secure, encrypted gateways. We never store your credit card information.
payment Refunds are processed according to the property's cancellation policy. If you are eligible for a refund, it will be processed within 5-7 business days.
vendor 6
vendor To become a vendor, click "Register" and select the "Vendor" option. Fill in your business details, and our team will review your application. Once approved, you can start listing your properties.
vendor To become a vendor, click "Register" and select the "Vendor" option. Fill in your business details, and our team will review your application.
vendor Our commission rates range from 5% to 20% based on your monthly booking volume. Higher volume earns lower commission rates. New vendors enjoy a 30-day free trial with 0% commission.
vendor Our commission rates range from 5% to 20% based on your monthly booking volume.
vendor Yes, vendors can manage multiple properties through their vendor dashboard. The number of properties depends on your subscription plan.
vendor We offer Free, Starter ($29/mo), Professional ($79/mo), Business ($199/mo), and Enterprise ($499/mo) plans. Each plan offers different features, property limits, and commission rates.
support 2
support You can contact our support team through the Contact Us page, via email at info@revenda.yzz.me, or through the live chat feature on our website.
support You can contact our support team through the Contact Us page or via email at info@revenda.yzz.me.
user 2
user After your stay is completed, you will receive an email inviting you to leave a review. You can also go to "My Bookings" in your dashboard and click "Review" on completed bookings.
user You can track all your bookings in the "My Bookings" section of your dashboard. You can view upcoming stays, past stays, and booking status.
account 1
account Click "Forgot Password" on the login page, enter your email address, and we will send you a password reset link. Follow the link to create a new password.
general 1
general Yes, we offer progressive web apps (PWA) that work on all devices. You can add our website to your home screen for an app-like experience.

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