Terms of Service

By accessing, browsing, registering for, or using any part of the Revenda platform — including our website, mobile applications, APIs, and PMS tools — you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional policies referenced here.

These Terms apply to everyone who touches Revenda: guests, travellers, property owners, management companies, hotel staff, agents, and API partners.

To use Revenda you must:

• Be at least 18 years old (or the age of majority in your jurisdiction).
• Provide accurate, current, and complete registration information.
• Maintain the security of your account credentials (use a unique password and enable MFA).
• Not be barred from using the platform under the laws of any applicable jurisdiction.

You are responsible for all activity under your account. Notify us immediately at support@revenda.com if you suspect unauthorised access.

Revenda operates as both an OTA and a PMS. These Terms apply to both, and your role determines which clauses are most relevant to you.

Revenda is a full-stack hospitality platform. Depending on your role, the following capabilities are available. Features may be added, upgraded, or retired over time, and some require an active subscription or verification.

For Guests & Travellers (OTA)

For Property Owners & Managers (PMS)

For Management Companies (Multi-Property)

• Booking is a direct contract between the Guest and the Property. Revenda facilitates discovery, payment, and support — it is not the accommodation provider.
• A booking is confirmed when you receive a confirmation email or in-app notification from Revenda, and payment has been authorised or collected as applicable.
• Instant Book properties are confirmed immediately upon successful payment.
• Request-to-book properties require the Owner's acceptance within the window shown on the listing.
• Guest count, dates, and room type must match the booking. Material discrepancies may lead to additional charges or refusal of service by the Property.

Prices shown on Revenda are set by the Property. Revenda may add a service fee for its platform services and may collect taxes where required by law. All charges are disclosed before you confirm a booking.

Prices are subject to change until a booking is confirmed. Where a Property changes its price after your booking is confirmed, your confirmed price stands.

Revenda accepts every commonly available payment method to make it easy for guests worldwide to book, and for owners worldwide to receive funds.

• Crypto payments are final once confirmed on-chain, subject to the minimum confirmations stated at checkout.
• The exchange rate is locked for the period shown at checkout. If the rate changes before your transaction confirms, the amount may be adjusted or the transaction may be refunded.
• Network fees are set by the blockchain and are outside Revenda's control.
• Refunds are issued in the same asset and network as the original payment, at the original received amount.
• Where a crypto refund is technically impossible (for example, the asset is no longer supported), we may offer a fiat refund or a Revenda travel credit, at the Guest's choice.
• You are responsible for the accuracy of the wallet address you provide. Revenda is not liable for funds sent to an incorrect address you supplied.

Some properties allow you to reserve now and pay on arrival. Where this option is selected:

• A reservation hold may be placed on your payment method to secure the booking.
• The Property collects the full amount at check-in or check-out using its own terminal and terms.
• Revenda does not process the payment in this model, but does support you in case of dispute.
• Failure to pay at the Property may result in cancellation of the booking and charges under the applicable cancellation policy.

Where Revenda processes payment on behalf of a Property, Revenda acts as the Property's limited payment collection agent. In this model:

• Guest payment to Revenda discharges the Guest's payment obligation to the Property for the booked amount.
• Revenda settles the net amount (after service fee, taxes, and applicable withholdings) to the Property under the agreed payout schedule.
• Chargebacks, fraud, and refund obligations are handled under the policies in these Terms and the Property's listing agreement.
• Revenda is not the merchant of record for the accommodation itself; the Property remains responsible for delivering the stay as described.

Owners receive payouts to their verified account (bank or crypto wallet) under the following principles:

• Currency: payouts are made in the Owner's selected payout currency, converted from the booking currency at the rate shown in the PMS.
• Timing: standard payouts settle on the cycle shown in the Owner's agreement (typically 24–72 hours after guest check-out, or per agreed terms).
• Deductions: Revenda's service fee, applicable taxes, chargeback reserves, and any refunds are deducted before settlement.
• Verification: Owners must complete identity and account verification before the first payout. Changes to payout details require re-verification.
• Withholding: where legally required, Revenda may withhold or report amounts to tax authorities.

Eligible Owners may request instant payout of cleared reservations. By opting in, you agree that:

• Revenda may transfer settled funds to the verified account or wallet on file as soon as the reservation clears.
• Instant payout eligibility may vary by property, region, currency, and payment mode.
• Instant payouts are subject to fraud, AML, and chargeback-risk checks, and may be delayed, limited, or declined where those checks fail.
• A fee may apply, disclosed in the PMS before you confirm each request.
• If a booking is subsequently cancelled, refunded, or charged back, Revenda may recover the corresponding amount from your next payout or another settlement method.
• You are responsible for the tax consequences of receiving funds sooner than the standard schedule.

PMS features are offered through paid subscription plans. By subscribing:

• You authorise recurring charges on your chosen payment method (fiat or crypto) at the plan's billing interval.
• Plans renew automatically until cancelled. Cancellation takes effect at the end of the current billing cycle.
• You may upgrade, downgrade, or cancel from the PMS billing page at any time.
• Fees are non-refundable for partial billing periods, except where required by law or expressly stated.
• Failure to pay may result in suspension of paid features after a grace period, with notice.
• Prices may change with at least 30 days' notice. Continued use after the notice period constitutes acceptance.
• Free trials convert to paid plans on the disclosed date unless cancelled before then.

Cancellation terms are set by each Property and are shown on the listing and at checkout. Revenda enforces those terms on the Property's behalf where Revenda has collected payment.

• Guests must respect the Property's house rules, including smoking, pets, quiet hours, and maximum occupancy.
• Guests are liable for damage caused to the Property during the stay, subject to the Property's own terms and any security deposit.
• Illegal activity is strictly prohibited and will be reported to authorities.
• Over-occupancy or unauthorised visitors may result in additional charges or eviction without refund.

If you list a Property, operate one through Revenda PMS, or claim a property that already appears on Revenda (see §16.5 Property Claims & OSM-Sourced Listings), you additionally agree that:

• You have the legal right to list and rent the Property.
• Your listing information (rates, availability, amenities, photos, policies) is accurate and kept up to date.
• You will honour confirmed bookings at the price shown, and will not solicit Guests to transact off-platform to avoid fees.
• You will comply with local licensing, tax, and safety regulations, and with hotel-guest registration laws.
• You will not discriminate against Guests on protected grounds (race, sex, religion, nationality, disability, etc.).
• You grant Revenda a non-exclusive, worldwide licence to display your listing content for marketing and booking purposes.
• You will cooperate with Revenda on Guest disputes, chargebacks, and fraud investigations.

Why your property may already be listed

If your hotel, resort, villa, lodge, guesthouse, or experience appears on Revenda, it is likely because it is publicly mapped on OpenStreetMap — the same open dataset used by major mapping platforms worldwide. Revenda imports these public POIs (points of interest) to build a rich, global catalogue for travellers, and subsequently adds pricing, imagery, and availability signals.

This means:

• Your property may be listed without you having registered first.
• Initial data (name, coordinates, type) is drawn from OSM and may be incomplete or outdated.
• You are not charged for an unclaimed listing, and no bookings can be honoured by Revenda on your behalf until you claim it.
• You retain full rights over your brand, imagery, and description once you claim.

Claiming your property — how it works

1. Find your property on Revenda. If you see it listed, click “Claim this property” from the property page, or visit /?page=claim-property.
2. Verify ownership by one of the methods shown (business email, phone, domain, document upload, or partner confirmation).
3. Submit your claim. Our team reviews it, usually within 3 business days.
4. Once approved, you gain full owner control of the listing in your PMS.

Once you have claimed, you can

Requesting removal of an unclaimed listing

You do not need to claim a property in order to have it removed. If you would like your property delisted entirely from Revenda:

• Email support@revenda.com with the property name, city, and a link to the Revenda listing (or the OSM object).
• Provide evidence that you are the owner or an authorised representative (business email, domain, licence, or letter of authority).
• We action removal within 72 hours and add the property to a suppression list so future OSM re-imports do not re-list it.

OSM attribution and your rights

OpenStreetMap data is licensed under the Open Database License (ODbL). Revenda complies with ODbL attribution requirements. However, your proprietary content (photos, descriptions, room layouts, prices, policies you upload after claiming) is your content — it is not part of the OSM dataset and is not subject to ODbL.

If you have never claimed your property, the pre-existing OSM-derived data shown on Revenda reflects what is publicly available under ODbL. Once you claim, your own content governs the listing, and OSM-sourced baseline data is superseded.

• Photos, descriptions, and amenities must accurately represent the actual state of the Property.
• Reviews must be genuine. Manipulating reviews (self-review, incentivised fake reviews) is prohibited.
• Revenda may remove, edit, or refuse any listing content that violates these Terms or applicable law.

When using Revenda PMS, you must not:

• Attempt to access data belonging to other Owners or their guests.
• Use automated scraping, brute-force, or penetration-testing tools without written permission.
• Upload malware, phishing content, or illegal material.
• Reverse-engineer, decompile, or attempt to extract source code.
• Resell PMS access without written authorisation.

• Smart-room and voice features process only the minimum data needed to fulfil the requested action during an active stay.
• Voice recordings, where captured for a specific feature (e.g. voice concierge), are not retained beyond the time required to process the request, unless you explicitly opt in.
• Robot concierge services operate in defined areas and may be paused for safety, maintenance, or policy reasons.
• IoT device control is granted to you only while you are a valid guest of the room.

• AI-generated content (trip plans, summaries, recommendations) is provided for guidance only and may contain errors.
• You are responsible for verifying any AI-suggested information before relying on it.
• Revenda does not use your data to train general-purpose AI models owned by third parties.
• AI features may be modified, suspended, or discontinued at any time.

• The Revenda name, logo, brand, source code, designs, and documentation are owned by Revenda Hospitality and protected by applicable law.
• You may not copy, modify, distribute, or create derivative works without written permission.
• Guest and Owner content you submit (reviews, photos, listing descriptions) remains yours; you grant Revenda a worldwide, non-exclusive, royalty-free licence to use it to operate and promote the platform.
• Content from third parties (e.g. OpenStreetMap data) remains subject to their respective licenses, which we honour.

The platform integrates third-party services — payment processors, mapping data, notification providers, and infrastructure. Your use of those services may be subject to their own terms and privacy notices. Revenda is not responsible for the acts or omissions of third-party services beyond what applicable law requires.

You may not use the platform to:

• Violate any law, regulation, sanctions program, or export control.
• Commit fraud, money laundering, terrorist financing, or human trafficking.
• Harass, threaten, or harm another person.
• Impersonate another person or entity.
• Interfere with the platform's operation, security, or integrity.
• Use the platform to distribute spam, malware, or phishing.
• Process payments for illegal goods or services.

• Revenda may suspend or terminate your access if you breach these Terms, or where required by law.
• Where practical, we will provide notice and an opportunity to remedy before suspension.
• Guests may close their account at any time; certain records will be retained as required by law and by our Privacy Policy.
• Owners may close their account after settling any pending bookings, payouts, and disputes.
• On termination, sections that by their nature should survive (liability, indemnity, IP, disputes) will continue to apply.

The platform is provided "as is" and "as available". To the maximum extent permitted by law, Revenda disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Revenda does not warrant that the platform will be uninterrupted, error-free, or free of harmful components; nor that the information on it is accurate, complete, or current.

To the maximum extent permitted by law, Revenda and its officers, employees, and agents are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption.

Our total aggregate liability arising out of or relating to these Terms or your use of the platform is limited to the greater of:

• The total fees you paid to Revenda in the 12 months preceding the event giving rise to the claim; or
• USD 100.

You agree to indemnify, defend, and hold harmless Revenda and its officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms.
• Your violation of any law or third-party right.
• Your use of the platform, including any listing, booking, or transaction conducted through it.

1. Talk to us first. Most issues are resolved quickly by our support team. Email disputes@revenda.com.
2. Escalation. If a resolution is not reached, the matter may be escalated to our legal team for review.
3. Mediation. Before formal proceedings, both parties agree to attempt good-faith mediation in a mutually agreed location.
4. Arbitration / Courts. Where mediation fails, disputes will be resolved by the courts or, where the parties have agreed, by binding arbitration under the rules of a mutually acceptable body.

Nothing in this clause prevents either party from seeking urgent injunctive relief in a court of competent jurisdiction.

These Terms are governed by the laws of Tanzania, without regard to conflict-of-law principles. Subject to the Dispute Resolution section above, you and Revenda agree to submit to the exclusive jurisdiction of the courts located in Courts of Dar es Salaam, Tanzania.

Where mandatory consumer-protection laws in your country of residence provide stronger rights, those rights are not affected.

We may update these Terms from time to time. When we do:

• We update the "Last updated" date at the top.
• Material changes are notified by email and/or in-app banner at least 14 days before they take effect.
• Where a change requires your active acceptance, we obtain it before the change takes effect.
• Continued use after the effective date means you accept the revised Terms.

We're here to help — whether you're booking a stay, listing a property, or running operations through the PMS.